unfortunately not able to verify your academic status

[asif0157]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I am doing my bachelor's degree in China. I am applying for "Education Benefits" through my university's Edumail, but I was rejected. The problem is that my location is showing differently due to using VPN.

[Ayesha0709]

Hi! GitHub Education may have trouble verifying your application if you're connected through a VPN or if your IP location doesn't match the country of your educational institution.

I recommend:

• Disconnecting your VPN and submitting your application again.
• Making sure the country in your GitHub Education application matches your university's location.
• Using your official university email address (if available).
• Uploading a valid student ID or proof of enrollment that clearly shows your name, institution, and current academic status.

If you've already applied while using a VPN, you can contact GitHub Education Support and explain that your IP location was affected by the VPN. They can manually review your application if necessary.

Good luck!

[Ayesha0709]

I hope this helps! If your question has been resolved, please feel free to mark an answer as Answered. It helps others in the community find helpful solutions more quickly.

[Ayesha0709]

VPNs can affect GitHub Education's verification process. Try disabling your VPN and reapplying with your real network connection. Also ensure your application includes a valid student ID or proof of enrollment and that your institution details are correct. If the issue persists, contact GitHub Education Support and explain that your location appeared different because of a VPN.

[Ayesha0709]

I hope this helps! If your question has been resolved, please feel free to mark an answer as Answered. It helps others in the community find helpful solutions more quickly.

[Ayesha0709]

Hi! Thanks for reaching out.

A VPN can sometimes affect the verification process because it may make your location appear different from your actual country. If possible, try disabling your VPN and accessing GitHub from your normal internet connection before submitting or resubmitting your application.

Also, make sure:

• Your university information is accurate and matches your enrollment records.
• You upload a valid proof of current enrollment (such as a student ID or enrollment certificate) if requested.
• Your GitHub account details are up to date.

If you've already submitted your application while connected to a VPN, don't worry. If your application is not approved, you can reapply after disconnecting the VPN or contact GitHub Education Support with an explanation that your IP location was affected by VPN usage. They can review your case further if needed.

Best of luck with your application!

[Ayesha0709]

I hope this helps! If your question has been resolved, please feel free to mark an answer as Answered. It helps others in the community find helpful solutions more quickly.

[asif0157]

i am trying , no solve.

…

On Tue, Jul 14, 2026 at 5:49 PM Ayesha Khan ***@***.***> wrote: I hope this helps! If your question has been resolved, please feel free to mark an answer as Answered. It helps others in the community find helpful solutions more quickly. — Reply to this email directly, view it on GitHub <#201862?email_source=notifications&email_token=AZQPPHKYZ7QUNGX7OH6GYAT5EX62BA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWGM2DEMJSUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-17634212>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AZQPPHM7B7LKJHUY2SBBTST5EX62BAVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBUGI2DQNJQUF3AE> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AZQPPHN6SQQ7GIQDW4MLWTD5EX62BA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWGM2DEMJSUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVJTG633UMVZF62LPOM> and Android <https://github.com/notifications/mobile/android/AZQPPHNNM5D4BCDTYGABGDD5EX62BA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWGM2DEMJSUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVZTG633UMVZF6YLOMRZG62LE>. Download it today! You are receiving this because you authored the thread.Message ID: ***@***.***>

[Ayesha0709]

Thanks for the update. Since you've already tried those steps and the issue still persists, it sounds like this may require intervention from the GitHub Education team rather than something you can resolve on your own.

At this point, I'd recommend waiting for a member of the GitHub Education team to review your discussion. If they need any additional documentation or information, they'll let you know here.

I hope they're able to help you get this resolved soon.

[Ayesha0709]

If this answers your question, please consider marking the discussion as Answered so others with a similar question can find the solution more easily. Thanks!

[asif0157]

now i live in china . so if i disconnect vpn , browser does not work. i want solve the problem manually . is it possible i send message directly github authority. i send my document.

…

On Tue, Jul 14, 2026 at 5:54 PM Ayesha Khan ***@***.***> wrote: Thanks for the update. Since you've already tried those steps and the issue still persists, it sounds like this may require intervention from the *GitHub Education team* rather than something you can resolve on your own. At this point, I'd recommend waiting for a member of the GitHub Education team to review your discussion. If they need any additional documentation or information, they'll let you know here. I hope they're able to help you get this resolved soon. — Reply to this email directly, view it on GitHub <#201862?email_source=notifications&email_token=AZQPPHL67KXR4YVCSJWZOFL5EX7N7A5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWGM2DEOJQUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-17634290>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AZQPPHNNKBG4OCCWDFCSZWD5EX7N7AVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBUGI2DQNJQUF3AE> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AZQPPHOWRPN46WVWOFJR2DL5EX7N7A5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWGM2DEOJQUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVJTG633UMVZF62LPOM> and Android <https://github.com/notifications/mobile/android/AZQPPHIQW2ZYIZ44RAAN33D5EX7N7A5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWGM2DEOJQUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVZTG633UMVZF6YLOMRZG62LE>. Download it today! You are receiving this because you authored the thread.Message ID: ***@***.***>

[Ayesha0709]

Thanks for the clarification. If you need to use a VPN to access GitHub from China, that alone shouldn't automatically prevent your application from being reviewed.

Unfortunately, GitHub Education doesn't provide a public email address for submitting verification documents directly. The safest approach is to wait for a member of the GitHub Education team to review this discussion. If they require additional documentation or a manual review, they'll let you know how to submit it securely.

In the meantime, please avoid posting any personal documents or sensitive information publicly in this discussion.

[sadafhub-coder]

The VPN could definitely be a contributing factor if GitHub's verification system uses IP-based checks as part of its fraud or eligibility review. A VPN may cause your apparent location to differ from your actual country of study, which can sometimes trigger additional verification or even a rejection.

I'd recommend the following:

1.Turn off the VPN and submit your application again using your regular internet connection, if possible.
2.Make sure you're applying with your official university email address and that your university is eligible for GitHub Education.
3.Verify that the country and other information in your GitHub account are accurate and consistent with the documents you provide.
4.If you're studying in China but temporarily accessing GitHub through another country's VPN server, mention this when contacting GitHub Education so they understand the reason for the location mismatch.

If the application was rejected solely because of the detected location, the GitHub Education team is the best group to review your case. Be prepared to provide proof of current enrollment (such as a student ID or enrollment certificate) through their official verification process if requested.

Many students use VPNs to access online services, so explaining your situation clearly and ensuring your application details are consistent can help the support team evaluate your eligibility more accurately.

[nshioguinnocentezekiel]

We couldn’t verify your academic affiliation based on your submission (Jul 14, 2026) for user @nshioguinnocentezekiel.

Issues to address:

Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.

Your document does not appear to include a date demonstrating current academic affiliation. For countries utilizing non-standard calendars, you may need to capture the original document beside one with a converted date. You may include multiple documents in your image, so long as they are legible.

Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.

You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.

That is the message I kept getting even after correcting and fixing the errors