Annual Copilot Pro disappeared after canceling monthly Copilot Pro+ – support ticket pending

[Akhileshmaurya07]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi everyone,

I'm looking for guidance on the best way to get a subscription issue reviewed.

I purchased GitHub Copilot Pro (annual) on February 5, 2026, which is valid until February 4, 2027.

Later, I upgraded to Copilot Pro+ on a monthly plan. Recently, I canceled only the monthly Copilot Pro+ subscription, expecting my account to return to my already-paid annual Copilot Pro subscription.

Instead, my account was downgraded to Copilot Free, and I lost access to the annual subscription that I already paid for.

I have already opened support ticket #4554565 and included my receipt showing the annual subscription. My concern is that I'm losing access to a prepaid subscription while waiting for the ticket to be reviewed.

I'm not asking the community to fix my account, since I know only GitHub Support can do that.

I just wanted to ask:

Is there any official way to have a billing/subscription ticket reviewed sooner?
Has anyone experienced a similar issue where an annual Copilot subscription disappeared after canceling Pro+?

Any guidance would be appreciated. Thank you.

[Abhilash-coder009]

I haven't experienced this personally, but from what I've seen, billing issues like this generally need to be handled directly by GitHub Support.

Unfortunately, there isn't usually an official way to expedite a support ticket beyond replying to the existing ticket with any additional information or clarification. Opening multiple tickets may actually slow things down since support often merges duplicate requests.

Regarding the subscription behavior, I have seen a few reports where changing plans or canceling an upgraded tier caused temporary subscription inconsistencies. Since you have proof of purchase for the annual Copilot Pro plan, I would recommend keeping the receipt and continuing communication through ticket #4554565.

Hopefully Support can restore the remaining annual subscription period or provide an appropriate resolution.

Good luck, and please consider updating the discussion once it's resolved, as it may help others facing a similar issue.

[manikkori]

Hi there,

I can totally understand how frustrating that must be, especially since you’ve already paid for the annual Copilot Pro plan upfront!

While no one in the community forum can access your billing details or manually speed up your ticket, I can answer your questions based on what others have recently experienced:

1. Has anyone experienced a similar issue?
   Yes, this actually appears to be a known edge case with GitHub's current billing system. Recently, another user reported the exact same behavior: they had an underlying Copilot entitlement (in their case, GitHub Education benefits), upgraded to the new Copilot Pro+ tier, and when they canceled Pro+, the system dropped them all the way down to Copilot Free instead of reverting them to their original plan [1.2.4]. It seems the system currently struggles to cleanly "fall back" to a previous subscription state when a higher tier is canceled.

2. Is there a way to get the ticket reviewed sooner?
   Unfortunately, there is no official "fast track" button or escalation link for regular users. However, the good news is that GitHub Support typically prioritizes billing and account access issues—especially when you are locked out of a prepaid service—over general technical questions.

What you can do right now:
Since you’ve already opened ticket #4554565 and attached your receipt, you've done the right thing. Just keep an eye on your email spam/junk folders. If GitHub sends an automated troubleshooting response, make sure you reply to that email stating that the issue is not resolved. This ensures your ticket stays open in their queue for a human agent to manually re-sync your account state.

Hang in there! Support will have to fix this on their backend, but they will definitely get your prepaid time restored.

[Mr-Nilarnab]

@Akhileshmaurya07

Since you've already provided proof of purchase and opened a support ticket, I think the main concern here is preserving the continuity of a prepaid subscription.

If canceling a higher-tier monthly plan causes an existing annual subscription to disappear, it creates uncertainty about what users can expect when changing plans. Ideally, the billing system should either:

• Automatically restore the previously active annual subscription, or
• Clearly inform the user that the underlying subscription will be affected before the cancellation is confirmed.

Even if this turns out to be an account-specific issue, improving the transition between subscription tiers would help prevent similar confusion for others.

Hopefully GitHub Support can verify your account's subscription history, restore the remaining time on your annual Copilot Pro plan, and clarify whether this behavior is expected or the result of a billing synchronization issue.