Unable to Upload Required Documents for GitHub Student Developer Pack Validation

[ghlchr]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hello GitHub Support,
I’m attempting to complete the student validation process for the GitHub Student Developer Pack, but I’m unable to upload the required forms. The upload interface either fails to accept the files or does not complete the submission process.
The details of my situation involve private information, so I cannot share them publicly here. Could someone from GitHub Support please contact me through the .edu email address associated with my GitHub account so I can provide the necessary information securely?
Thank you for your assistance.

[github-actions[bot]]

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[ghlchr]

I am still needing a human being to contact me about this. If I am not in the right place, please let me know how to get help with this.

[sadafhub-coder]

If the upload form consistently fails to accept your documents, it's likely an issue with the submission process rather than the documents themselves.

Before requesting manual assistance, it's worth checking a few things:

1.Ensure your documents are in a supported format (such as PDF, JPG, or PNG) and within any file size limits.
2.Try a different browser or use a private/incognito window.
3.Disable browser extensions that may interfere with uploads (such as ad blockers or privacy extensions).
4.Clear your browser cache or try uploading from another device or network.

Since your documents contain personal information, avoid posting them publicly in this discussion. If the issue persists after these troubleshooting steps, the GitHub Education team is the appropriate group to assist. They may ask you to provide the documents through a secure, private channel if a manual review is required.

If possible, it would also help to include:

1.The browser and operating system you're using.
2.Whether you receive a specific error message or the upload simply never completes.
3.Whether the issue occurs with every supported file type or only certain documents.

Those details can help the support team determine whether this is a browser-specific issue or a problem with the verification portal itself.