Cannot view most of pull requests on a private repository from the mobile app

[Filo13199]

It shows "Something went wrong while executing your query"
Here's the correlation id : A2EA:6B7D1:31006E2:2 E52B77:689AED1B

[muhammadsufyanzafar]

Common Causes and Quick Fixes

Most of the time, this error on the mobile app is a temporary glitch, a caching issue, or a problem with your session. Before diving deeper, try these steps in order:

Force Close and Reopen: The classic "turn it off and on again." Completely close the GitHub app and then relaunch it.

Check for Updates: Head to the App Store or Google Play Store and make sure you have the latest version of the GitHub app. They push bug fixes frequently.

Log Out and Log Back In: This can refresh your authentication tokens, which might have become invalid. This often solves permission-related glitches on private repos.

Go to your Profile tab > Settings (gear icon) > Log Out.

Clear the Cache (Android): If you're on Android, you can try clearing the app's cache. Go to your phone's Settings > Apps > GitHub > Storage & cache > Clear cache.

Isolate the Problem

The next step is to figure out if the problem is with the mobile app itself or with your account's permissions.

Try the Website: Open a web browser on your phone or computer and navigate to the same private repository. Can you view the pull requests there?

If yes, the problem is almost certainly with the mobile app itself.

If no, the issue might be with your permissions on that specific repository. Talk to the repository owner or an organization admin to ensure you have at least 'Read' access.

When All Else Fails: Contact GitHub Support

If you've tried all the above and it's still not working (especially if it works on the website but not the app), it's time to report it as a bug. This is where your correlation ID is crucial.

You can contact GitHub Support directly through their support portal.

When you create your ticket, be sure to include:

The correlation ID: A2EA:6B7D1:31006E2:2 E52B77:689AED1B

Your device and OS version (e.g., iPhone 15 running iOS 17.1, or Google Pixel 8 on Android 14).

The GitHub app version (you can find this in the app's settings).

A brief description of the problem, mentioning that it's for a private repository and that it works on the website.

Their team can use that ID to pinpoint the exact server error and get it fixed. Good luck!