Error I'm sorry but there was an error. Please try again.

[leok9547]

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Copilot Feature Area

Copilot in GitHub

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so, when I use Gemini 2.5 Pro in GitHub Copilot web chat, it keeps saying 'Error I'm sorry but there was an error. Please try again." and at the same time cost my premium requests. What is happening???

[Dashrath-Patel]

Hey! That's super annoying - getting charged for failed requests is a bug. Here's what to do:

Quick Fixes

• Switch models - Use GPT-4 or Claude instead for now
• Shorten prompts - Gemini 2.5 Pro has stricter limits
• Try again later - Could be temporary API issues

Get Your Money Back

Contact GitHub Support immediately:

• Go to https://support.github.com
• File a billing complaint
• Screenshot the errors and your usage dashboard

You shouldn't be charged for failed requests - that's a billing bug and they should refund you.

Why This Happens

• Gemini 2.5 Pro has tighter rate limits
• Integration between GitHub and Google's API is still buggy
• Your prompts might be too long

Bottom line: Use a different model until they fix this, and definitely get those wasted credits back from support!

[olavt]

This happens all the time with Opus 4.8 as well.

Needs to be fixed!

[mesanda456]

Select Topic Area

Question

Copilot Feature Area

Copilot in GitHub

Body

so, when I use Gemini 2.5 Pro in GitHub Copilot web chat, it keeps saying 'Error I'm sorry but there was an error. Please try again." and at the same time cost my premium requests. What is happening???

This usually indicates a temporary issue with the selected Copilot model or GitHub's backend rather than a problem with your account. Since your premium requests are still being consumed, you can try the following:

Refresh the page or start a new Copilot chat.
Sign out and sign back into GitHub.
Clear your browser cache or try an Incognito/Private window.
Test with a different browser to rule out extension conflicts.
Switch to another available model (if possible) and then switch back to Gemini 2.5 Pro.
Check the GitHub Status page to see if there are any ongoing Copilot incidents.

If the issue continues, report it to GitHub Support with the exact time the error occurred, your browser version, and screenshots. Since premium requests are being deducted despite the failures, include that detail so they can investigate and, if appropriate, restore the affected requests.